Utilities and internet

Ask which utilities are already active, whether the building uses city gas or another system, and whether water is billed directly or through the management company. Confirm the dates for starting and stopping each service.

• Write down the provider, customer number and activation date for each service.
• Ask whether the meter is read automatically or whether you need to submit a reading.
• Keep the first bill and check whether any setup, deposit or cancellation charge is included.

Gas service may require an appointment for opening and safety checks, while electricity may be started through an online or phone application. Ask the agent or management company which provider serves the building and whether someone must be present. Compare contract terms carefully if a property recommends a particular provider.

Put gas appointments, electricity activation and internet installation on a short checklist with the dates and access requirements. Keep a backup for the first night, such as mobile data or a lamp, if a service cannot be confirmed before you arrive.

A building may have fibre wiring, a shared connection or no service included. Ask whether the advertised connection is ready to use or only available at the building, whether installation is allowed, who supplies the router and whether a contract or cancellation fee applies. Confirm the expected start date before relying on internet access for work or study.

“Internet available” can mean that the building has fibre equipment, not that your apartment has an active connection. Ask whether the monthly charge is included in rent, whether a private line needs approval and whether the previous resident's equipment or account must be removed.